Privacy Policy

Last Updated: January 9, 2026

Welcome to SnailAdventure ("we," "our," or "us"). We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website or participate in our in-person entertainment experiences at our venue in Surfers Paradise, Queensland.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and payment information when you book an experience.
• Identification: Valid ID (passport or driver's license) may be checked upon arrival at our physical venue for age verification purposes (18+ requirement).
• Photography: During your visit, professional photos may be taken as part of the experience package. By participating, you consent to being photographed, unless you explicitly opt-out upon arrival.

2. How We Use Your Information

We use the information we collect to:

• Process your bookings and payments for our offline entertainment services.
• Send you confirmation details, receipts, and important updates about your scheduled visit.
• Provide you with your souvenir certificates and photos after the experience.
• Improve our services and customer experience based on feedback.
• Comply with legal obligations and safety regulations in Queensland, Australia.

3. Data Protection and Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal data is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential.

4. Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

5. Contact Us

If there are any questions regarding this privacy policy, you may contact us using the information below:

SnailAdventure
Level 2, 38 Oceanview Avenue
Surfers Paradise, QLD 4217
Australia
Email: [email protected]